SHIPPING
All products on the site are shipped to Canadian addresses only.
AnclA does not ship to PO Boxes or addresses associated with Parcel Forwarding Companies.
All Products are shipped from our Mississauga, ON warehouse.
Orders placed Monday to Friday between 9:00 am at 4:00 pm (EST)
will be shipped the same day. Orders placed after 4:00pm (EST) will
be shipped the next business day.
At AnclA, shipping and handling charges are based on the following:
- The delivery option you choose
- The weight, size and dimensions of your items
- Your shipping preferences
Customers can choose to have orders shipped via Canada Post or courier.
Products can be shipped across Canada.
INTERNATIONAL ORDERS
Cancellation
If you need to change or cancel your order please do so the same day the order
is placed before 4pm Eastern Standard Time (EST) by calling AnclA Enterprise Corporation at 1-866-472-6252.
After that all orders are subject to a 5% cancellation fee plus shipping and handling if your order has been shipped.
Please have your order number ready when you place your call. Do not E-mail
us with a request, as E-mails may not be processed in sufficient time to effect a change to an order.
Cancellations will not be accepted for custom made or special orders once they
are in production.
Return Policy
There are no refunds or exchange for personal care items. Due to the nature of personal care items and related matters of hygiene and public safety, all sales are final.
AnclA Enterprise Corporation will Refund or Exchange defective Products only. Incorrect orders will be corrected once received and verified by AnclA. The corrected orders will be sent out with no additional shipping charge.
1. Returned merchandise requires prior authorization and an explanation for the return. Please contact us prior to returning an item for a Return Authorization Number.
2. Claims for defective, damaged or incorrect goods must be made within 5 business days of receipt.
3. All merchandise must be in the original packaging and sealed cartons.
4. All returned goods must include a packing slip and must be shipped freight prepaid to:
Ancla Enterprise Corporation
211 - 164 Sandalwood Pkwy East
PO Box 1076
Brampton, ON
L6Z 4X1
Ph. (866) 472-6252
5. Credit will be issued as follows:
a. Merchandise less than 15 days old will be issued 100% credit less shipping charges.
b. merchandise 16 – 30 days old will be issued 100% credit, less 25% restocking fee and shipping charges
c. Merchandise older than 30 days and custom orders are not. returnable for credit.
d. No cash refunds will be given.
Shipment Damaged In Transit
Please thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, you must note the extent of the damage on the freight bill and call us within 5 business days.
